Returns & Exchange Policy
Full priced Merchandise can be returned for an EXCHANGE ONLY within 14 days from date of delivery. Sale, discounted and promotional items CANNOT be returned or exchanged at any time.
If you wish to return any item for an exchange:
You must submit a request for a Return Merchandise Authorization (RMA) from our customer service department within 7 days upon receipt of your order. Please email us at firstname.lastname@example.org
All returned merchandise must be unused and in a new condition with all original tags and original packaging. Incomplete returns may be refused or disregarded.
We request that all goods should be returned within 7 days of the date you received your RMA number. The RMA number must be written on your original invoice and on the return shipping label included in the returned parcel.
Returns must be shipped through our nominated courier or we will not be responsible for any loss or damage occurring during transportation. When returning items you are strongly recommended to obtain proof of posting or the relevant courier’s airway bills and documentation. We will only refund return shipping costs where the item returned is defective.
We will accept the return, or exchange, or repair, goods that are defective. Goods are classified as defective if they are received damaged, or where a manufacturing defect occurs within six months of purchase. Items that have been damaged as a result of mistreatment or wear and tear will not be considered to be defective. For exchanges, we will replace it with the same item or in the event of the item being out of stock, we will offer you to choose another item that is of the same purchase price. If you elect to repair the item, the cost of repair will be borne by Ale Walsh Designs. A RMA must be requested for the processing of the return.
These terms and conditions only apply to items purchased at www.alewalsh.com. Any Ale Walsh Designs product purchased from other resellers must be returned to the place of purchase in accordance with that retailer’s policy.
Ale Walsh Designs reserves the right to change the Return & Exchange Policy and/or reject any return/exchange requests for any reason without prior notice. In the event of any dispute, Ale Walsh Designs’ decision shall be final.
Customs duties and sales taxes, as well as shipping charges are non-refundable through Ale Walsh Designs.